Shipping policy

Shipping Policy – Headband Store

Last Updated: 24/06/2025

At Headband Store, we strive to deliver your orders quickly and securely. Below are the details about our shipping methods, delivery times, and policies.

1. Shipping Destinations

We currently ship to the following regions:
✅ European Union (EU)
✅ United Kingdom (UK)
✅ United States (US) & Canada
✅International Countries

Note: Some restrictions may apply based on destination.

2. Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays).
During peak seasons (e.g., holidays, sales), processing may take slightly longer.

3. Shipping Methods & Delivery Times

Destination	Shipping Method	Estimated Delivery Time
France (Metropolitan)	Colissimo / Lettre Suivie	5–10 business days
European Union (EU)	Standard Shipping	5–10 business days
United Kingdom (UK)	Standard Shipping	5–10 business days (customs may apply)
USA & Canada	International Standard	7–14 business days (customs fees may apply)
Other Countries	International Shipping	10–21 business days (varies by location)

Note: Delivery times are estimates only and do not include processing time.

4. Shipping Costs

Calculated automatically at checkout based on order weight and destination.
Free shipping may be available for orders over a certain amount (check promotions).

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number.
Track your package via the carrier’s website (La Poste, DHL, etc.).

6. Customs & Import Fees

International orders may be subject to customs duties, taxes, or fees.
These charges are the customer’s responsibility and are not included in the order total.
We cannot predict or control these fees—check with your local customs office for details.

7. Lost or Stolen Packages

If your tracking shows "delivered" but you haven’t received it, contact your local post office first.
If the package is lost in transit, notify us within 14 days for assistance.

8. Returns & Exchanges

See our Refund Policy for details.
Return shipping costs are the customer’s responsibility unless the item is faulty.

9. Contact Us

For shipping-related questions, email us at:
📧contact@headband-store.com