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    Privacy policy

    Privacy Policy – Headband Store

    Last Updated: 24/06/2025

    At Headband Store (https://headband-store.com), we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

    1. Information We Collect

    We may collect the following data when you interact with our site:

    • Personal Information: Name, email, shipping/billing address, phone number, and payment details (processed securely via Stripe/PayPal).
    • Order Details: Purchase history, product preferences, and cart activity.
    • Technical Data: IP address, browser type, device information, and cookies (see Section 4).
    • Communications: Emails, chat logs, or feedback you submit.

    2. How We Use Your Data

    Your information helps us:

    • Process orders, payments, and deliveries.
    • Communicate about your account, orders, or inquiries.
    • Improve our website, products, and customer service.
    • Send marketing emails (only with your consent—you can unsubscribe anytime).
    • Comply with legal obligations (e.g., fraud prevention, tax compliance).

    3. Data Sharing & Disclosure

    We never sell your data. Limited sharing occurs with:

    • Service Providers: Payment processors (Stripe, PayPal), shipping carriers (La Poste, DHL), and IT support.
    • Legal Authorities: If required by law (e.g., court orders, fraud investigations).
    • Business Transfers: In case of a merger or sale, with confidentiality protections.

    4. Cookies & Tracking

    • We use cookies to enhance site functionality (e.g., cart retention, login sessions).
    • Third-party tools (Google Analytics) analyze traffic anonymously.
    • You can disable cookies via browser settings, but some site features may not work.

    5. Data Retention & Security

    • We retain your data only as long as necessary (e.g., for orders, tax records, or as required by law).
    • Security measures include SSL encryption, secure payment gateways, and restricted staff access.

    6. Your Rights (GDPR & CCPA Compliance)

    You may:

    • Access, correct, or delete your personal data.
    • Opt out of marketing communications.
    • Request a copy of your data in a portable format.
    • Withdraw consent (where applicable).

    To exercise these rights, contact us at contact@headband-store.com. We respond within 30 days.

    7. International Transfers

    • Data may be processed outside the EU (e.g., by US-based services like Shopify or Google).
    • We ensure safeguards (e.g., GDPR-compliant contracts) are in place.

    8. Policy Updates

    We may update this policy periodically. Changes will be posted here with a revised "Last Updated" date.

    9. Terms and Conditions for SMS Marketing:

    We use a text messaging platform, which is subject to the following terms and conditions. By signing up for our SMS marketing and notifications, you agree to these terms.
    By entering your phone number at checkout and initiating a purchase, subscribing via our subscription form or a keyword, you agree that we may send you SMS notifications (for your order, including abandoned cart reminders) and SMS marketing offers. You acknowledge that consent is not a prerequisite to any purchase.
    Your phone number, name and purchase information will be shared with our SMS platform "SMSBump Inc, a European Union company headquartered in Sofia, Bulgaria, EU. This data will be used to send you targeted marketing messages and notifications. When sending the SMS messages, your phone number will be transmitted to an SMS operator to ensure their delivery.
    If you wish to unsubscribe from receiving SMS marketing messages and notifications, please reply with STOP to any mobile message sent by us or use the unsubscribe link we have provided in any of our messages. You understand and agree that alternative methods of unsubscribing, such as using alternative words or requests, will not be considered a reasonable way to unsubscribe. Message and data rates may apply.
    If you have any questions, please text "HELP" to the number that sent you the messages. You can also contact us for more information. If you wish to unsubscribe, please follow the procedures above.

    10. Contact Us

    For privacy-related questions or requests, email:
    📧 contact@headband-store.com

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